Shipping & Returns
Our products are shipped within 2-3 Days using the following carriers: USPS, FedEx, UPS. US ONLY
Due to COVID processing and shipping times may greatly vary by carrier.
Tracking numbers are provided for all shipping and are emailed to the customer within 24hrs after the item(s) have shipped.
Return & Exchange Policy
Last updated March 18, 2021
All sales are final and we can not accept returns or exchanges for any items. This is for the health and safety of our customers.
We hold ourselves to a high standard to provide disease free products to you and your pets and with this we cannot accept returns.
Credits and/or a new item can be sent in the case of damaged or broken items on delivery.
The following items may be returned or parts provided in the case of damage:
● Cages and Play Stands (Local Pickup only)
For defective or damaged products, please contact us at the customer service number or email below to arrange a credit or replacement.
Our Contact information:
If you have any questions concerning our policy, need to place a request for a damaged item, please contact us at: firstname.lastname@example.org